The Knowledge Products team would like to ensure that you have the very best purchasing experience. We appreciate your patronage and are pleased to offer the following returns and refunds policy:
Returns
Within 30 days of delivery of your shipment (including gifts), you may return any of the following items to us, for any reason, for a refund:
- Any book in its original condition
- Any unopened (still in its original packaging) CD, DVD, or software
Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery, and can only process returns and refunds for items purchased directly from Strategic Coach®.
Refunds
You will be notified of your refund via email after we have received and processed the returned item(s). You can expect a refund for your purchase(s) in the same form of payment originally used, 7 to 14 business days after we receive your return.
Exchanges
We do not offer exchanges on any items.
Questions About Our Returns Policy
For more information, please contact our Knowledge Products team toll free at 1.800.387.3206 from anywhere in North America, or at 416.531.7399 locally and outside of North America. From the U.K., call 0800 051 6413. Or email us at orderinfo@strategiccoach.com.